SHIPPING & RETURNS
DO YOU OFFER FREE SHIPPING?

Yes, we offer Free Shipping on all U.S. orders.

 

U.S. orders are shipped via UPS to ensure delivery in 7-14 business days (starting with the first business day after the order was placed)

For orders placed with a credit card, the available item will be charged and shipped out immediately and the pre-order item will be charged and shipped when it becomes available.

WHAT IS A PRE-ORDER / PRE-SALE?

A pre-order / pre-sale is an order placed for an item that we do not yet have on-hand. These orders will be shipped as soon as the inventory becomes available. Normally our pre-sale / pre-order ETA is within 4-6 weeks of placed order.

When checking out with Paypal, all items will be charged at the same time. This means if you order an item on pre-order and one item that is available now, both items will be held for shipment until the pre-order item is available.
 

WHAT ARE MY SHIPPING OPTIONS?

 Country                                                                                 Method                                                                                                    Carrier                                             Cost

 United States                                                                        Standard Shipping                                                                                    UPS                                                 Based on City & State
                                                                                              (7-14 Business Day Delivery in the Continental U.S.) UPS Free

                                                                                              2 Business Day Shipping                                                                          UPS                                                

                                                                                              Overnight Shipping

                                                                                              (Excluding Weekends)                                                                              UPS                                                

 

 

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

 

You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.

 

 

DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?

We are proud to offer shipping to APO/FPO addresses. No P.O. Boxes.

 

Please note, these orders will ship via FedEx SmartPost and may result in slightly longer transit times. Please allow 5-7 business days for shipments to APO/FPO addresses.

 

 

WHAT IS YOUR RETURN POLICY?

We want you to be satisfied with your purchase. We will issue a return for an item within 30 days of receipt if it is in original condition and with tags attached. Refunds for all transactions will be issued to the original form of payment. Items purchased  Final Sale pricing and is not eligible for return or exchange.

 

 

WHERE SHOULD I SHIP MY RETURN TO?

All items that are eligible for return will come with a pre-paid UPS Ground label. Please fill out the return section of the packing slip and place inside the box with your return. Then just peel off the label, affix it to the outside of your shipping box and drop the package off at a FedEx location. Please make sure to include the packing slip with the return section completed in the box.

 

 

HOW SHOULD I SHIP MY RETURN?

In order for us to process your return as quickly as possible, please fill out the return reason section on the original packing slip. Place all items in their original packaging into a secure box or envelope mailer. Then just peel off the pre-paid return label, affix it to the outside of your shipping box and drop the package off at a FedEx location.

 

 

WHEN WILL MY CREDIT CARD BE REFUNDED?

Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed.

 

Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).

We are dedicated to making sure that every pair of jeans sold is of the highest quality and our customer gets ultimate joy out of wearing Ivory Couture Premium Denim for many years! Click here to find out about our Blue Jean Restoration Guarantee & Revival Services.

Want to save our plant donate to a conscious cause and receive a discount while doing those things? Join the #denimrevolution and make a difference! Ship us your old jeans, we'll donate them to Blue Jeans Go Green and for you donation get $10 off your next purchase of Ivory Couture Premium Denim!

Click here to redeem your $10 off coupon.

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